Your Satisfaction Comes First!
At PoshLamps.com we want you to be 100% satisfied with your purchase. Our number one goal is to make sure you have the most enjoyable shopping experience that inspires you to shop with us for many years to come. If you receive a product that is not what you thought it was, Posh Lamps customer service will guide you through our return policy** There could be some difference in the texture or color shown in our online photographs and with the actual products. Returned products that have minor texture or color differences are subject to return shipping cost fees and restocking fees**. **Restocking Fees will vary by the pertinent Manufacturer from 30% to 60%.
Special orders, that are Hand Made ,Made to Order products,Final Sale Items, Close Outs CANNOT be returned!!
Customers who place an order online are responsible for their products selection, the accuracy of all information entered. We do not accept phone orders! Order Cancellation must be done in writing and within 24 hrs of placing order. Order is NOT considered cancelled until customer has received a verification email confirming order cancellation from PoshLamps.com You can contact us by phone – toll-free at (561) 877-9355 or contact us by e-mail with any questions
General Shipping to all Lower 48 States
(See Shipping to Canada, Alaska, Hawaii, & Overseas at the Bottom of the Page) Free shipping offer applies to certain items and applies only on a shipment made to any of the 48 contiguous states. There is no shipping on major holidays, including Labor Day,Memorial Day, Christmas, & New Year’s Day, Fourth of July, & Thanksgiving, Chelsea House, Decorative Crafts, Wildwood, Frederick Cooper, : Ground-shipping on orders are usually received within 10 -14 days to east coast and 14-18 days to west coast. Ground-shipping on products are shipped via FedEx. Unless customer requests otherwise, Fed-Ex packages are to be dropped off by the front door – no signature is required. Except, if the item/s price is over $1,000, Decorative Crafts products will not be left at the customers front door. Uttermost, Elk, Cooper Classics, Dimond: Ground-shipped orders will generally take approximately 6 to 10 days for customer to receive. Ground-shipping on products are shipped via FedEx. Unless customer requests otherwise, FedEx packages will be dropped off at customer’s front door with and no signature is required. Posh Lamps will not cover the shipping fees that are a result from additional services requested or provided at time of delivery. Including indoor delivery of our products shipped via the freight company and/or rerouting of any packages to any address that is different than the provided “ship to” address on the initial order. Freight Delivery: Item that has to be shipped via freight trucking company may require some additional time for that delivery. Larger or heavier orders might be shipped using a freight company depending on the weight and size. If there’s an additional cost for using freight, that customer will get advised before any shipping. Many Deliveries via Freight are to “the curb”.
Paragon: Normal ship time is 4 weeks from receipt of order. Kinder-Harris items can be an additional 2 weeks, due to the hand finishing of the product. Items are manufactured to order after payment terms are approved. Expedited production may be available for an upcharge. All Paragon sales are Final!
**Return, Exchange, or Refund POLICY to the Lower 48 States
Returns or Exchanges: Return policy is simple. Read section; “Return, Exchange, & Refund PROCESS” just below for details. Call us or e-mail Posh Lamps. If your product arrived with damage or doesn’t function properly, call us and please refer to “Damaged & Defective Goods Policy” below. Return or Exchange Time Period: Most products, excluding Uttermost, may return or exchange a product within 10 days* of the receipt – provided product is still in like-new condition and still with original packaging. Returns for Uttermost items are to be shipped within 7 days of the receipt. * Meyda products as well as special orders or on sale items – cannot be returned.
** All Returns will be charged a Restocking Fee
Restocking Fees: Restocking Fees may vary by the manufacturer – from 30% of total pricing to 50% of total pricing, With No Exceptions! Return Shipping of products tare not deemed defective or damaged are the sole responsibility of customer Re-Packaging: All items have to be returned in original packaging and box/s that product/s was received. Appearance: There can be some minor differences in texture or color shown in our photographs on our website & actual products. Color appearance can also appear on different various computers a& photographs are not always 100% accurate. Returned products with minor texture or color differences are likely subject to applicable shipping fees or return shipping cost fees.
Return, Exchange, & Refund PROCESS
Call Us or Email Us – To Acquire Authorization Instructions. To begin a return or exchange process, please call us at (561) 877-9355 or e-mail us. Once your request has been received, we will send you an e-mail or call you with return or exchange instructions. STEP 1: CALL OR E-Mail US. Do not return products to the Posh Lamps address. E-mail us a photo of the damaged or defective item. If item appears to have been damaged in transit, please send photo/s of box also. Items Shipped via FedEx / UPS Ground: Customer is responsible for returning that item and the associated return shipping and insurance costs.Fine Home Lighting / PoshLamps.com will not be responsible for the original shipping cost to customer , for returns of non damaged/defective items. We suggest our customers purchase insurance in the event their product is damaged or lost in transit. Most table lamps are shipped via FedEx or UPS Ground. See our Product Detail Page which indicates whether your item is to be shipped via Ground or Freight. After you call us, we will then provide you a Return Authorization Number (RAN)** that should be placed on the package(s). And, we will then provide you a shipping address. Don’t send the package to PoshLamps.com. After you ship the package(s), please e-mail us a copy of tracking number(s). This will assist us in expediting your refund for the original purchase price. Items Shipped via Freight Truck/ Fedex/Fedex Ground/ UPS/ UPS Ground Shipping : Customer is responsible for return shipping cost plus the original ship-to cost , for all non damaged/ defective items .Fine Home Lighting / PoshLamps.com will not be responsible for the original shipping cost to customer , for returns of non damaged/defective items Our Product Detail Page indicates whether an item is shipped via FedEx Ground (FedEx) or Freight. After item has been returned and inspected, a full refund for the original purchase minus any original Ship to Cost will be credited to the original form of payment Good Re-Packaging: Please re-pack products for your return into the original box with the original packaging material. Insurance: We strongly suggest that our customers purchase additional freight insurance in the event that the product is damaged or lost in transit. Damaged or lost return items will not be refunded or replaced by or Posh Lamps. In the event that a return is damaged being shipped back to the return destination, Fine Home Lighting / Posh Lamps will contact and inform the customer via phone or e-mail that the item was received damaged. It’s the customer responsibility to file and submit a claim with the appropriate shipping carrier & inform Posh Lamps concerning what we to do with the damaged product(s). If Posh Lamps has not received a response or notification from customer, the item will then be destroyed or donated. *** Refunds – Once a returned package has been received and verified received and has all original contents & packaging and is confirmed to be damage free, the refund will be issued.
*** Refunds will be issued minus any restocking fees and shipping costs if applicable
If you have not received your credit within a 20 day period from the date of delivery / to the warehouse/, please contact our customer service at (561)877-9355 or by e-mail so that we may expedite the credit process for you. Customers will be refunded via the same payment method – which the item was purchased.
Do not request any charge back from your Credit Card Company during the return or exchange process.
Because it takes a period of time to resolve a charge back dispute, it is always better to wait and be patient for the process to play out and run its course. If a any charge back is submitted, we will not be able to credit you for your return or exchange until the charge back or mediation process has totally been completed. This process can take up to 180 days.
Items that are Not Eligible for Return / Refund / Exchange
Special purchases, including inventory sale items, clearance items, special discounts, custom quotes, close outs etc.;
- Items that have been assembled, or installed (including cut or clipped wires), or modified, or used in any way;
- Items that are not in re-saleable condition;
- Items not accompanied by any Return Authorization Number (RAN) issued by Posh Lamps;
- Items that are not in the original packaging or box(es) with the sufficient packaging materials;
- Larger Orders (Orders containing 5 or more single items). When ordering larger quantities, we suggest you should order a sample first for evaluation;
- Items that were not purchased from Posh Lamps.
Damaged and/or Defective Goods Policy
At Posh Lamps, we completely understand that any product can get damaged in transit or, from time to time there may be a manufacturer product with a defect. We will stand defend you during this process while making sure we do all we can to bring the issue to a timely and satisfying conclusion – with no expense to you. Please call us or e-mail immediately when the product is delivered with a good description of the damage or defect – send us photos of the damaged items and the box. If damages are reported within 2 days, we will file a claim on behalf of customer, and we will work quickly to resolve it for you. Please be aware that the replacement or refund can be delayed or denied if the customer fails to notify Posh Lamps, of any defective or damaged merchandise within (2) two business days of the receipt. For other brands, we will typically send a carrier to pick up your damaged item(s.) Please call us to verify the return process. Do not discard broken merchandise or box until approved to do so. If lamp or box is discarded prior to approval, customer may be required to pay for replacement of product. PoshLamps.com will replace or repair the defective or damaged items at no additional charge. If refund is desired instead of item replacement, PoshLamps.com will issue you a full refund. Failure to follow the return procedures for the damaged item you may result in charges for the free replacement
In case you would like to cancel any order that has not yet been shipped from the manufacturer, simply contact our customer service at 1(800) 481-0120 or by e-mail within 24 hrs of placing order. DO NOT LEAVE A MESSAGE . We will file a request to the manufacturer for the immediate cancellation. Shortly after that, you will receive an acknowledgement e-mail showing the cancellation or saying that we were unable to cancel. Please allow up to 72 hours for confirmation of cancellation. Please be on notice that some products may already have shipped from the manufacturer and may be in route to our distributor for final shipment to you. *Once an order has shipped, it cannot be rerouted, canceled, or redirected. If you want to return the product, you need to follow the “Standard Return Policy”.
Shipping to Canada, Alaska, Hawaii, and Overseas:
Orders being shipped outside the lower 48 United States will have additional shipping costs and, if applicable, duty and tax. Charges for any shipping outside the lower 48 United States – based on total weight & dimension of your order and the destination. Placing an order. Please call us or email us with the product/s you want to order with also providing your shipping address. We will promptly get back to you with a shipping cost. Or, you can order online, we will also promptly get back to you with additional costs. If items are shipped by air. Please allow about 7 additional days for your delivery. Canada: We do ship all of our brands into Canada. To save you cost, we have items shipped to a USA location – where you can choose to pick up, if possible. Additional shipping, or import duties, and taxes are added. Hawaii and Alaska: We ship all our brands (except Cooper Classics) into Hawaii and to Alaska with associated additional shipping costs. Overseas, Non-USA: We DO NOT ship overseas/International, (except to Hawaii and Puerto Rico). Return Policy: Our refund and return policy is different for any order shipped outside the lower 48 States. The customer is responsible for any shipping costs “to and from” the shipping destination. A refund is applied only to the cost of the returned item/s purchased (minus any applicable special discounts,) – exclusive of any additional shipping cost, duty and/or taxes. All returns will incur restocking fees which vary depending on manufacturer and can be anywhere from 15% to 60%. No returns on specialty items, made to order items, special orders, close outs or final sales. Damage: If an item is damaged Posh Lamps, will replace the product and file a claim with the shipper. If the customer has made an arrangement with their shipper, customer will then be responsible for filing a claim. Please see our “Damaged & Defective Goods Policy”.
- * restocking fees may vary by the manufacturer ( from 15% to 60% )
- ** Items without a Return Authorization Number cannot be accepted